Terms & Conditions

Current as at May 2020

1        DEFINITIONS

1.1.                  “Booking” means the period for which you have paid to stay at the Property.

1.2.                  “Property” means Hampton on Apollo, 15 Gum Court Apollo Bay Victoria 3233, and all its fixtures, fittings and equipment.

1.3.                  “Management” means the owners and managers of the Property.

1.4.                  "Guests" means the persons who stay overnight in the Property during the Booking.

1.5.                  "Visitor" means a person a Guest permits to visit the Property during the Booking.

2.    ACCEPTANCE & RESPONSIBILITY

2.1.                  Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3.    CHECK IN/ OUT

3.1.                  Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.

3.2.                  Late departure is subject to prior arrangement and availability and extra charges may apply.

3.3.                  Key collection procedure will be detailed to the guest upon receipt of payment in full. Key return procedure is detailed in the Leaving Checklist contained within the Guest information booklet located at Hampton on Apollo.

4.    PAYMENT

4.1.                  A deposit equating to 50% of the booking amount, or such other amount as advised by Management, must be received within 5 days after the Booking is taken by Management. Bookings are not confirmed unless and until this deposit is received.

4.2.                  Payment in full must be received no later than 7 days prior to your arrival.

4.3.                  Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.

4.4.                  Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.

4.5.                  We accept payment by the following methods:

Direct deposit into our bank account, or;

Credit card.

4.6.                  Direct deposit can be made into the bank account advised at the time of booking.

Please include the guest name as part of the payment reference and send a copy of the remittance via email to enquire@hamptononapollo.com.au .

4.7.                  Credit card payments incur a surcharge of 1%. The exception is the payment of the security deposit upon which no surcharge is applied.

5.    CANCELLATION OR VARIATION

5.1.                  If you wish to vary or cancel your Booking, please contact us immediately.

5.2.                  Your deposit and balance payment are non-refundable in the event of a cancellation, except in limited circumstances.

5.3.                  A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

5.4.                  A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

5.5.                  A variation of the booking may be permitted as a result of a declared pandemic.  Management will reasonably allow rebooking of the stay, subject to minimum stay requirements of the chosen dates and payment of any difference in the tariff.

6.    SECURITY DEPOSIT

6.1.                  A security deposit of $1,000 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. The Leaving Checklist contained within the Guest information booklet located at Hampton on Apollo details requirements in relation to the state that the property should be left in.  We agree to ensure that the security deposit is refunded within 7 days of your departure.

6.2.                  Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the security deposit. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared.

7.    UNAVAILABILITY

7.1.                  If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8.    PARTIES & FUNCTIONS

8.1.                  Parties and functions are strictly prohibited.

8.2.                  Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9.    LINEN AND TOWELS

9.1.                  We will supply linen and towels unless otherwise arranged.

9.2.                  Beach towels may be made available for our guests. Where beach towels are used, guests are required to wash and dry these separately, and return them to their original location prior to their departure.

10.          PETS

10.1.              Pets are strictly not allowed at the Property.

11.          YOUR OTHER RESPONSIBILITIES

You must comply with all applicable House Rules which are detailed in the Guest Information binder located at Hampton on Apollo and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.

11.1.              You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)

11.2.              Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.

11.3.              Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.

11.4.              Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.

11.5.              Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security deposit.

11.6.              All furniture and furnishings must be left in the position they were in when you arrived.

11.7.              The property should be vacated on time and secured. All doors are to be locked. All keys must be returned as detailed in the Leaving Checklist contained within the Property Information Booklet.

11.8.              You are responsible for the safekeeping of accommodation keys.

11.9.              Smoking is not permitted in the Property

12.          PROBLEMS OR COMPLAINTS

12.1.              In the case of any problem or complaint, you must inform Management at the earliest opportunity, so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

12.2.              Any complaint, which cannot be resolved locally, must be notified to Management prior to departure from the Property.

12.3.              Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.